Technology Continuity - Keep Working from Off-Campus

Below are resources and tools to assist employees in working remotely.  

Technology Resources

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    Remote access to TitanNet and other on-campus resources

    Follow the Remote Desktop Setup instructions for Windows or Mac on your off-campus device to access Banner Application Navigator, network storage drives, etc. 
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    Enable Call Forwarding

    If you are on-campus, follow a tutorial below: If you are off-campus and need phone forwarding set up on your account, please create a Help Desk ticket providing your university phone number and off-campus number.
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    Personal Devices

    Please avoid saving and storing University documents on your personal computer.  You may either use the Remote Desktop application to work on network drives (e.g. G or H drive) or your Detroit Mercy OneDrive account.
    In addition, please keep your antivirus up to date.
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    Stay Informed

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    ITS Help Desk

    Report an issue or access the Knowledge Base: hd.udmercy.edu  (Help Desk Ticketing Solution Quick Start Guide)
    Email: helpdesk@udmercy.edu
    Phone: (313) 993-1500

Collaboration Tools

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    Microsoft Teams

    Microsoft Teams provides a platform for ongoing chat, video calling, screen sharing, and file storage.  Many departments across the University are using Teams to collaborate during this time of remote work.   

    Ways to Access Teams 
    • The Teams desktop application (installed on Windows or Mac computers) 
    • A browser (accessed using Chrome, Firefox, IE, or Edge) 
    • A mobile app (installed on iPhone or Android cell phones) 
    Advantages of Installing the Teams Desktop Application 
    • The desktop application gives you the full functionality of Teams. 
    • Teams will automatically launch when you log in to your computer. 
    • Notifications are easier to see.   
    • Better overall performance. 
    Installing the Teams Desktop Application 
    • On your Windows or Mac computer, navigate to https://teams.microsoft.com/downloads  
    • Click on the “Download Teams” button.   
    • Follow the prompts to install the software.  (You will not need administrative credentials.) 
    Teams Training
    Microsoft Teams Quick Start Guide
    Microsoft Teams Video Training Library
    Microsoft Teams Video - Scheduling Teams Meetings
    Microsoft Teams Video - Joining Teams Meetings
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    Skype for Business

    Skype for Business provides chat, video calling, and screen sharing.
    • Download Skype for Business
      • Note: Skype for Business is a separate application and service from Skype for home users.  Please be sure to use the link above to install the correct software.
      • Users with accounts requiring two-factor authentication must create an App Password.
    • Only the chat functionality is available through the Outlook app.  Login to office.com with your Detroit Mercy email credentials, click on the Outlook app, and look for the Skype icon in the top right corner.  
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    Zoom

    The University’s Zoom license allows for up to 300 participants per session, sessions up to 24 hours in length, and recording capabilities.  To transition to a University license, please send the faculty or staff member’s Detroit Mercy email address and FOAP (using a 7377 account number) to its@udmercy.edu. ITS will IDC $90/year per email address provided.

    Zoom Video Training Library
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    OneDrive

    Microsoft OneDrive provides file storage.
    • Download Microsoft OneDrive.
    • App may also be accessed through a browser.  Login to office.com with your Detroit Mercy email credentials and click on the OneDrive app.
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    Office 365 Suite

    Install the Microsoft Office Suite (Word, Excel, PowerPoint, etc.) on up to five personal devices.

    • Follow instructions for a one-time registration.
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    OneNote

    Microsoft OneNote a collaborative virtual notebook.
    • Available through the Microsoft Office suite.
    • App may also be accessed through a browser.  Login to office.com with your Detroit Mercy email credentials and click on the OneNote app.